Terms of Service

By accessing or using the Alphaa platform and services (collectively, "the Service"), you agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional terms incorporated by reference. If you do not agree to all of these Terms, you must immediately discontinue use of the Service. These Terms constitute a binding legal agreement between you (or the business entity you represent) and Alphaa ("Alphaa," "we," "us," or "our"). Your continued use of the Service after any modification to these Terms constitutes your acceptance of the revised Terms.

Alphaa is an AI-powered search visibility optimization platform designed for local small and medium-sized businesses ("SMBs"). The Service includes, without limitation: • AI Search Visibility Optimization — automated analysis and optimization of your business's presence across AI-powered search engines and assistants, including ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), Perplexity AI, Google AI Overviews, and Microsoft Copilot. • Structured Data Publishing — generation and distribution of structured business data (e.g., schema.org markup, business citations) designed to improve discoverability in AI-augmented search results. • AI-Generated Content — creation of business descriptions, Google Business Profile posts, FAQ content, and other marketing copy using the Anthropic Claude API. • Google Business Profile Posting — automated publishing of content to your connected Google Business Profile via Google's official APIs. • Weekly Automated Reports — scheduled email reports summarizing your visibility scores, AI citation tracking, and optimization activity. • Visibility Tracking — monitoring of your business's appearance and mention frequency across ChatGPT, Claude, Gemini, Perplexity, Google AI Overviews, and Microsoft Copilot. The Service requires you to connect a Google Business Profile and may optionally use your website URL and other business information you provide. The features included vary by subscription plan.

You must be at least 18 years of age to use the Service. By agreeing to these Terms, you represent and warrant that: (a) you are at least 18 years old; (b) if you are using the Service on behalf of a business, organization, or other legal entity, you have the full legal authority to bind that entity to these Terms; and (c) your use of the Service does not violate any applicable law or regulation in your jurisdiction. If you are accepting these Terms on behalf of a business, "you" refers to that business entity and all references to your obligations apply to the entity and its authorized personnel. Alphaa may, at its discretion, request documentation verifying your authority to act on behalf of a business.

Alphaa offers a 14-day free trial for new accounts. No credit card is required to begin the free trial. During the trial period, you will have access to the features specified on the applicable trial plan page. The free trial automatically expires at the end of the 14-day period. Alphaa does NOT automatically charge you or convert your trial into a paid subscription. To continue using the Service after the trial expires, you must affirmatively select a paid subscription plan and provide valid payment information. Alphaa reserves the right to modify or discontinue the free trial offering at any time without notice. Only one free trial is permitted per person, business, or email domain. Any attempt to circumvent this limitation (including by creating multiple accounts) may result in termination of all associated accounts.

Alphaa offers paid subscription plans on a monthly or annual basis. By selecting a paid plan and providing payment information, you authorize Alphaa to charge your payment method through Stripe, our third-party payment processor, on a recurring basis in accordance with the selected plan. Billing Cycle: Monthly plans are billed every 30 days from the date of subscription activation. Annual plans are billed once per year on the anniversary of subscription activation. Automatic Renewal: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. Cancellation: You may cancel your subscription at any time through your account dashboard or by emailing support@alphaa.app. Cancellations take effect at the end of the current billing period; you will retain access to the Service until that date. Alphaa does not issue prorated refunds for unused time within a billing period. Refund Policy: If you are dissatisfied with the Service, you may request a full refund within 7 calendar days of your first paid charge. Refund requests must be submitted to support@alphaa.app with your account email and reason for the request. Refunds are not available for charges after the initial 7-day window, for annual plan renewals (after the initial period), or for any account found to be in violation of these Terms. Price Changes: Alphaa reserves the right to modify subscription pricing upon 30 days' written notice to your registered email address. Your continued use of the Service after the price change takes effect constitutes your acceptance of the new pricing. Stripe processes all payments. By subscribing, you also agree to Stripe's terms of service available at https://stripe.com/legal.

Alphaa's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements (https://developers.google.com/terms/api-services-user-data-policy). Data We Access via Google APIs: When you connect your Google Business Profile, Alphaa accesses your business profile information, post history, review data, and performance metrics solely to provide the Service. Restricted Use Commitment: Alphaa's access to Google user data is limited to the following uses: (a) Providing the features and functionality of the Alphaa Service that you have explicitly requested; (b) Improving the security of the Service and protecting against unauthorized access. We do NOT: • Sell Google user data to third parties; • Use or transfer Google user data for advertising or ad targeting purposes; • Allow humans to read your Google user data unless you have explicitly consented, it is necessary for security purposes, or we are required to do so by law; • Use Google user data for any purpose other than the Service features described herein. You may revoke Alphaa's access to your Google account at any time through your Google account security settings at https://myaccount.google.com/permissions. Revoking access will prevent certain Service features from functioning.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to use the Service to: • Post, publish, or distribute content that is false, misleading, deceptive, defamatory, harassing, obscene, or otherwise objectionable; • Submit inaccurate or fabricated business information, fake reviews, or misleading business descriptions; • Violate any applicable federal, state, local, or international law or regulation; • Impersonate any person or entity or misrepresent your affiliation with any person or entity; • Spam, flood, or abuse AI search engines, Google Business Profile, or any other platform; • Attempt to manipulate or game AI ranking systems in ways that violate those platforms' terms of service; • Use the Service to engage in any form of automated abuse, scraping, or unauthorized data collection; • Introduce viruses, malware, or other harmful code into the Service or connected systems; • Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems; • Resell, sublicense, or redistribute access to the Service without Alphaa's prior written consent. Alphaa reserves the right to suspend or permanently terminate your account, without refund, if we determine in our sole discretion that you have violated these acceptable use provisions.

Alphaa uses the Anthropic Claude API to generate content on your behalf, including but not limited to business descriptions, promotional posts, FAQs, and other marketing materials ("Generated Content"). Ownership: Generated Content produced through your use of the Service is owned by you. Alphaa does not claim any intellectual property rights in Generated Content created for your business. No Accuracy Guarantee: AI-generated content may contain errors, inaccuracies, outdated information, or content that is not suitable for your specific business context. Alphaa does not warrant the accuracy, completeness, or fitness for purpose of any Generated Content. User Responsibility: You are solely responsible for reviewing all Generated Content before it is published, distributed, or otherwise used. Before publishing any Generated Content to your Google Business Profile or any other platform, you must verify that it accurately represents your business, complies with applicable platform policies, and does not contain false or misleading statements. Alphaa is not liable for any consequences arising from the publication of AI-generated content that you have not reviewed. No Training on Your Data: Alphaa does not use your business data or Generated Content to train AI models. Data submitted to the Anthropic API is governed by Anthropic's usage policies.

Alphaa offers a referral partner program ("Program") that allows eligible participants to earn commissions by referring new paying customers. Commission Rate: Approved referral partners earn a 30% recurring commission on the net subscription fees paid by referred customers for the duration of those customers' active subscriptions. Eligibility: The Program is open to individuals and entities who have a valid Alphaa account and have been approved as referral partners. Self-referrals — including referring yourself, a business you own or control, or immediate family members residing in the same household — are strictly prohibited and will result in forfeiture of all commissions and termination from the Program. Commission Termination: Commissions cease when a referred customer's subscription is cancelled or lapses. No further commissions will be paid after cancellation, regardless of any future reactivation by the referred customer. No Clawbacks: Commissions that have already been paid out will not be clawed back due to a subsequent cancellation by a referred customer, except in cases of fraud, dispute, or chargeback. Program Abuse: Alphaa reserves the right, in its sole discretion, to terminate any partner's participation in the Program, withhold unpaid commissions, and pursue legal remedies in cases of fraud, misrepresentation, spam, self-referral, or any other abuse of the Program. Program Modifications: Alphaa reserves the right to modify or discontinue the Program at any time upon 30 days' written notice. Changes will not affect commissions already earned on existing referred customers prior to the notice date.

Platform Ownership: The Alphaa platform, software, website, brand, trademarks, service marks, logos, and all underlying technology (collectively, "Alphaa IP") are owned by Alphaa and are protected by applicable intellectual property laws. You receive no ownership interest in Alphaa IP by virtue of these Terms or your use of the Service. License to Use: Subject to your compliance with these Terms and payment of applicable fees, Alphaa grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. Restrictions: You may not: (a) copy, modify, adapt, or create derivative works of the Alphaa platform; (b) reverse-engineer, decompile, or disassemble any part of the Service; (c) use any Alphaa trademarks or branding without prior written authorization; or (d) resell or sublicense access to the Service. Your Content: You retain all rights to the business information, logos, images, and other materials you provide to Alphaa ("Your Content"). You grant Alphaa a limited license to use, process, and display Your Content solely as necessary to provide the Service. You represent and warrant that you own or have the necessary rights to Your Content.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. No Guarantee of Rankings or Results: Alphaa does not guarantee any specific rankings, placements, mentions, citation frequency, traffic levels, leads, or revenue outcomes. AI search engines (including ChatGPT, Claude, Gemini, Perplexity, Google AI Overviews, and Microsoft Copilot) operate independently and their algorithms, ranking criteria, and output are entirely outside Alphaa's control. Results vary by business, industry, location, competition, and AI platform behavior, which may change at any time without notice. No Affiliation: Alphaa is an independent company. We are not affiliated with, endorsed by, sponsored by, or in any way officially connected with OpenAI (ChatGPT), Anthropic (Claude), Google LLC (Gemini, Google AI), Microsoft Corporation (Copilot), or Perplexity AI. All product names and trademarks are the property of their respective owners. Third-Party Services: The Service integrates with third-party platforms and APIs. Alphaa is not responsible for the availability, accuracy, or policies of any third-party service.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) IN NO EVENT SHALL ALPHAA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, EVEN IF ALPHAA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (b) ALPHAA'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO ALPHAA IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. (c) THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION AND WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, Alphaa's liability is limited to the greatest extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless Alphaa and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) Your Content or your use of the Service; (c) your violation of any third party's rights, including intellectual property rights or privacy rights; (d) any content you publish through the Service; or (e) your violation of any applicable law or regulation. Alphaa reserves the right to assume exclusive control of any matter subject to indemnification by you, at your expense. You agree to cooperate with Alphaa's defense of any such claim.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration as set forth in Section 15, you consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Delaware.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Agreement to Arbitrate: You and Alphaa agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service (collectively, "Disputes") shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in a court of law. Class Action Waiver: YOU AND ALPHAA EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. All Disputes must be brought in the parties' individual capacities, not as a plaintiff or class member in any purported class, collective, or representative proceeding. Exceptions: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm. Either party may also bring individual claims in small claims court if eligible. Arbitration Procedures: The arbitration will be conducted in English. The arbitrator shall have the authority to award any remedy that would be available in court on an individual basis. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Opt-Out: You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to legal@alphaa.app with the subject line "Arbitration Opt-Out." Opting out will not affect any other provision of these Terms.

Alphaa reserves the right to modify these Terms at any time. For material changes, we will provide at least 14 days' advance notice by sending an email to your registered email address and/or by posting a prominent notice on the Alphaa platform. The effective date of any changes will be clearly indicated. If you do not agree to the revised Terms, you must discontinue your use of the Service before the effective date. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. Non-material changes (such as typographical corrections, formatting updates, or clarifications that do not alter your rights or obligations) may be made without advance notice.

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: Email: hi@alphaa.app Website: https://alphaa.app Mailing address: Alphaa 1000 Innovation Dr Kanata, ON K2K 3E7 Canada